Level 2 Award in Conflict Resolution and Personal Safety

Who should take this course?

This course is for employees in the public or private sector who deal with members of the public, whether frequently or occasionally. The qualification is as relevant to a receptionist as it is to caseworkers, trainers or sales staff.

Duration: 1 Day

Assessment Format: Multi-choice exam

Pre-requisites: None

Course Content:

• The law
• The work environment
• Resolving confrontational situations
• Personal Safety

Course Outcomes:

On completing this course candidates will be able to understand:

• The terminology used in conflict resolution.
• The laws that apply to business and their employees.
• The concepts of a safe working environment and how the risk of conflict can be assessed.
• The use of appropriate methods to de-escalate a confrontational situation.
• The importance of personal safety.

Award: On successful completion of the course candidates will be awarded a Level 2 certificate in Conflict Resolution and Personal Safety

Ofqual Qualification Ref: 100/6110/1

Cost: £ 90.00 + VAT per delegate